FAQ

Shipping/How long will my order take to arrive?
- Ascension Haven's shipping is now domestic!

Free expedited shipping with tracking and insurance is now included on all orders and estimated shipping time is roughly between 4 - 7 working days. Because of COVID-19 delivery times are not guaranteed but at the moment are generally consistent.

Can I get my order faster and with tracking?

-Absolutely! Before you place your order email us at Info@AscensionHaven.com to notify us of your preferred method of shipping and we'll adjust the charge accordingly.

The tracking number isn’t showing any tracking updates. Where is it?

-Tracking updates are only available for certain countries. Please allow time for your parcel to be processed through your national customs department before you can expect tracking updates to be confirmed. Please contact your local post office for further details if tracking is not available online for your destination. For any further inquires contact us and we can check on the parcel for you. 

Can I change my order?

-If you notice a mistake with your order in your confirmation, for example: Your address or the color of the item. You can contact us as soon as you have noticed and we may be able to edit the order during the processing period. We tend to ship orders out within 24 hours (48 hours on weekends) so if you notice a mistake contact us via email or messenger asap!

I’m unable to place my order. What do I do?

-If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at Info@AscensionHaven.com.

How do I contact you?

Email or Messenger through our Facebook Community. If you have opted in for messenger updates you can speak with us directly. 

How safe and secure is your website?

All payments are processed by PayPal & Shopify Payments, which are very trusted and secure platforms. We do not store or have access to any of your credit or debit card details, or passwords. Payments are 100% screened through and processed by PayPal & Shopify.

Do you have Instagram or Pinterest?

Yes, here are our Instagram and Pinterest pages

What is your return policy?

We have a 30 day no hassle returns policy, please go to our Returns Page for more info.